Cancellation policy

Cancelling a booking

Call 02 7227 1277 or reply on WhatsApp to cancel. Cancelling well ahead of the pickup time costs you nothing and lets us reallocate the vehicle.

Late cancellations and no shows

Where a vehicle has already been dispatched and is on its way, or has arrived and waited, a cancellation fee may apply to cover the driver's time and travel. This is most likely on specialised bookings such as a wheelchair accessible vehicle or a fitted child restraint, where the vehicle was prepared specifically for your trip.

If nobody is at the pickup point and we cannot reach you on the contact number provided, the driver will wait a reasonable period before the job is recorded as a no show.

Changes

Time and address changes are usually fine with reasonable notice. Changes that alter the vehicle required, for example adding passengers beyond the booked capacity or adding a child restraint, are treated as a new booking and are subject to availability.

If we cancel

If we cannot supply a vehicle we will tell you as early as we can and will not charge you. Where possible we will help you find an alternative.